Privacy
PDF Version
PRIVACY POLICY
Your Privacy and E Lex Ratio Pty Ltd (collectively and individually referred to as
“Elex”, “we”, “us” or “our”).
WHO WE ARE AND HOW YOU CAN CONTACT US
We are E Lex Ratio Pty. Ltd. and we are based in Victoria, Australia. We are
committed to protecting your privacy and respecting and upholding your rights
when you use this Site. This Privacy Policy applies to the products and/or services
we provide under the banner of Brief (“Site”) and explains how we collect, hold,
use and disclose data and comply with the requirements of the Privacy Act 1988
(Cth). This Privacy Policy does not cover information that you submit on other
websites, even if we communicate with you on those sites.
You can contact us for privacy-related questions by submitting an email to
support@elexratio.com
We will only use your personal information in compliance with Australian Privacy
Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles and to the extent
applicable, with the EU General Data Protection Regulation (GDPR) and any
replacement legislation or regulation or guidelines and standards governing the
use, storage or transmission of personal data.
OUR ROLE IN YOUR PRIVACY
If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy
will apply to you.
OUR RESPONSIBILITIES
As we are the providers of the products and services on this Site, we determine
how and why your data is processed. We do not sell or rent your details to any
third parties. We are committed to protecting your privacy and we want you to
know exactly what information is collected and how we use it.
YOUR RESPONSIBILITIES
Please read this Privacy Policy. If you provide us with any data relating to a third
party, you confirm that you have the right to authorise us to process that data on
your behalf in accordance with this Privacy Policy.
WHEN AND HOW WE COLLECT DATA
From the moment you visit our Site, we may be collecting data, sometimes you
might provide this data by completing a form or setting up an account, otherwise
we might collect the data automatically. We may also collect data when:
- You complete any sign-up forms, landing pages or send us a direct message
- - You accept our cookies and other tracking technologies on any device you use
to interact with us
- You voluntarily submit your data to us for any reason
TYPES OF DATA WE MAY COLLECT
- Contact details (name, address, email)
- Your business name (sometimes)
- Data about the services you acquire
- Data about your experience with our Site and our products and services
- Data relating to your circumstances and such other information that is relevant
to the products or services we provide to you
- Data that identifies you (your IP address, login, browser type, time zone, browser
plugins, geolocation, what operating system and version) - we do not link this with
any personal Data
- Data on how you use our Site (URL clicks, products and services views, how long
you are on our pages and other actions)
USE AND DISCLOSURE OF YOUR DATA
Under data laws, we are only allowed to use your data for specific reasons and
where we have the legal basis to do so.
We will use your data for the purposes it was collected and related purposes that
include:
- Operating our Site
- Providing you with products, information and services
- Customer support
- Detecting and preventing fraud
- Improving our Site
- Making your experience on our Site more efficient and enjoyable
- Market research e.g. we may contact you for feedback about our products and
services
We may disclose your data for the purposes it was collected and also:
- As required by law subject to our obligations
- With your consent
- Within our business
CHOOSING NOT TO PROVIDE PERSONAL DATA
You can choose not to provide us with any personal data. However, if you do this,
we will not be able to provide you with any products or services, however, you can
continue to use our Site and browse the pages of our Site.
TURNING OFF COOKIES
Our Site uses cookies and similar technologies to provide certain functionality to
our Site. You can turn off cookies by activating the setting in your browser that
allows you to do this. You can also delete cookies through your browser settings. If
you do decide to turn off cookies, you can continue to use the Site, however,
certain services may not work as effectively.
YOUR RIGHTS
You can exercise your rights at any time by contacting us via the
support@elexratio.com
ACCESSING INFORMATION WE HOLD ABOUT YOU
We will provide you with the information within 30 days of your request, unless
doing so would adversely affect the rights and freedoms of others (e.g. another
person’s confidentiality or intellectual property rights). We will tell you if we can't
comply with your request and why.
INACCURATE INFORMATION
You can contact us to ask us to correct any information we hold about you that you
believe is inaccurate.
OBJECTIONS TO USING DATA FOR PROFILING OR AUTOMATED DECISIONS
We may use your data to determine what products and services are relevant to you
(e.g. tailoring our emails based on your behaviour). Otherwise, the only
circumstances in which we will use this data is to provide our products and
services to you.
THE RIGHT TO BE FORGOTTEN
You have the right to request for your data to be erased. This means we have to
delete all information that we hold about you, except to the extent of any
information we are required to hold due to our legal obligations.
MAKING A COMPLAINT
If you have any complaints regarding how your data is handled, please contact us
via support@elexratio.com. If you are not satisfied with our response to your
complaint you may seek a review by contacting the Office of the Australian
Information Commissioner.
SECURITY OF THE DATA WE COLLECT
We realise that our customers trust us to protect their data and whilst we cannot
guarantee the security of any information you transmit to us, or receive from us,
we take that task seriously and maintain reasonable and appropriate physical,
electronic and procedural safeguards to help protect your data. This includes the
following:
- Password access to accounts
- Storing electronic data with reputable third party storage providers who have
appropriate security protections
- Limit access to personal information to individuals who need to know.
- Using payment providers who are PCI DSS compliant
- We do not store your payment details
WHERE WE STORE DATA
We use service providers based in Australia. If we transfer personal data outside of
Australia, we will ensure that your privacy rights are adequately protected by
ensuring these service providers have the same or similar measures in place to
protect data shared.
HOW LONG WE STORE DATA FOR
We will keep your data for as long as we need it, and this period will also depend
on your interactions with us. If you have made a purchase with us, we will keep a
record of your purchase for the period necessary for invoicing and tax purposes.
When we no longer need to keep your information, we will delete it permanently or
anonymise data that is no longer necessary.
THIRD PARTIES WHO ACCESS YOUR DATA
We share data with third parties in the following circumstances:
- Other companies in our group of companies, as necessary to operate our Site
- Our suppliers and service providers working for us e.g. payment processors
- Our professional and legal advisors
- Third parties engaged in fraud prevention and detection
- Law enforcement or other government authorities
- Share with third parties who enable us to provide our products and services
which may include:
o PCI DSS compliant payment processors such as Stripe, PayPal, Xero, Shopify who
may process your payment for any products and services bought from us;
- Where we have your consent to do so or otherwise where we are legally
permitted to do so.
PAYMENT SECURITY
All of our real-time credit card authorisations are handled by secure third party
gateway providers and these are secured by the highest level of security. The
following measures are taken to protect your data:
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by us or any outside party.
- All transaction data is encrypted for storage within our third party gateway
suppliers bank-grade data centre, further protecting your credit card data.
- Our third party gateway provider is an authorised third party processor for all the
major Australian banks.
- Our third party gateway provider will at no time touch your funds, all monies are
directly transferred from your credit card to the merchant account held by us.
We use third-party gateway providers that are widely respected for providing
secure and reliable online payment solutions. We have chosen to deal with the best
so you can feel safe that your personal information is kept safe and secure at all
times. While we attempt to protect the information in our possession, no security
system is perfect, and we cannot promise that information about you will remain
secure in all circumstances.
The Payment Card Industry Data Security Standard (PCI DSS) is an information
security standard for all organisations that handle branded credit cards from major
card schemes. PCI DSS is a standard mandated by the card brands like Visa,
Mastercard, American Express and Discover and is managed by the PCI Security
Standards Council.
PCI-DSS requirements help ensure the secure handling of credit card information
through our Site and the service providers.
AGE OF CONSENT
By using this site, you warrant that you are at least the age of majority in your
State or Territory of residence. Our Site should not be used by anyone under the
age of majority, and we do not knowingly collect data from anyone under the age
of majority.
COOKIES AND HOW TO BLOCK THEM
We use cookies, this helps us improve the products and services we provide.
Unfortunately, they are not the edible kind! “Cookies” are data files that are placed
on your device or computer and often include an anonymous unique identifier.
Cookies can also be used to analyse traffic and for advertising and marketing
purposes. They do not harm your systems and the HELP function in your browser
will tell you how to restrict or block the cookies. For more information about
cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you
use browser settings to block all cookies, you may not be able to access all or
parts of our Site.
GOVERNING LAW
This Privacy Policy and your use of this Site is governed in all respects by the laws
of Australia.
UPDATES TO OUR PRIVACY POLICY
Please make sure to check in on our Privacy Policy periodically, as we may update
this Privacy Policy from time to time in order to reflect, for example, changes to
our practices or for other operational, legal or regulatory reasons. We will always
ensure that the current date of the Privacy Policy also known as the “Effective
Date” is prominently displayed at the very top of this Privacy Policy, so you know
it's the latest version.